Igniting Workplace Enthusiasm
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Events Summary

Events

Attitudes for Service

The foundation of creating a customer service culture is understanding expectations, going the extra mile, and being a customer advocate. Applying behaviours of helpfulness, genuine interest, and respect moves customers from hostile or ambivalent toward supportive and enthusiastic. At this seminar you will: 1. Assess customer service attitudes to set goals for improvement 2. Incorporate the four drivers of customer service to build customer relationships 3. Apply attitude control principles to manage our attitudes 4. Use conversational language to keep the interaction low pressure

Communicating with Different Personality Styles

In this seminar you will 1. Identify your own personality style and how you react under pressure 2. Modify your behaviours to be able to connect with people of different styles 3. Influence attitudes and behaviours of others

Creating a Culture that Engages and Retains Millennials

Dale Carnegie Training in partnership with MSW/ASR research conducted a study among millennials to find out what drives engagement with this emerging workforce. Join us for a workshop as we uncover the employee engagement drivers that are unique to millennials and learn how you can better develop an environment that helps to engage and retain them.

Dale Carnegie Free Breakfast: High Impact Presentations Taster

Whether you are persuading colleagues, selling a client or energising a team, the power of your presentation makes the difference between success and failure. The High Impact Presentations program is one of the most advanced public speaking courses in the world.

Dale Carnegie Free Breakfast: How to Win Friends and Influence People

Discover how you can set an example to foster a kinder, gentler and open environment for communication in the workplace. Lead with deeds and words to gain commitment, and achieve your goals. Free Breakfast Session based on Dale Carnegie's world famous 'How to Win Friends and Influence People'

Dale Carnegie Free Breakfast: Sales

The bottom line for engagement is that managers matter. As a front-line manager you have more control over your employees' engagement levels than any other contributing factor—more than senior management, more than company pride, and even more than money!

Dale Carnegie Free Breakfast: The Leadership Challenge

Get a taste of a Dale Carnegie Course and join us at our Free Leadership Challenge Session.

How to Win Friends & Influence People in the Digital Age

A global event for employees at all levels who seek to maximize their performance, become stronger leaders by adding more value to their organizations.

Time Management - Changing Habits to Achieve Significant Results

Constant change is forcing constant evaluation of what we do and how we do it. The two major keys to time management are, understanding where time is spent, and focusing efforts on issues with higher levels of importance and significance. You can avoid the tyranny of the urgent by evaluating your activities and applying the appropriate time management approach.

Uncovering Leadership Blind Spots: Discovering the Pathway to Motivating Your Employees

Recently Dale Carnegie asked over 3,300 people which of their immediate supervisors’ leadership behaviors are most important, and then to rate the performance of their supervisor on those behaviors. The findings show there’s a sizable gap between what employees value in a leader, and how their leaders are showing up.

 
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