Igniting Workplace Enthusiasm
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Conflict Resolution in the Workplace

Dale Carnegie understood the difference between a discussion and an argument, especially when it comes to conflict resolution in the workplace. He provided us with numerous examples of how people wilt rather than bloom in an environment filled with conflict. Let’s explore how we can better deal with conflict in the workplace through (quotes?) of founder Dale Carnegie. In his own words:  “I have come to the conclusion that there is only one way under high heaven to get the best of an argument— and that is to avoid it. Avoid it as you would avoid rattlesnakes and earthquakes.”
                                        Dale Carnegie
“If you disagree with them you may be tempted to interrupt. But don’t. It is dangerous. They won’t pay attention to you while they still have a lot of ideas of their own crying for expression. So listen patiently and with an open mind.”
Dale Carnegie

“Any fool can criticize, complain, and condemn—and most fools do. But it takes character and self-control to be understanding and forgiving.”
Dale Carnegie

“If you argue and rankle and contradict, you may achieve a victory sometimes; but it will be an empty victory because you will never get your opponent’s good will.”
Dale Carnegie

“When dealing with people, remember you are not dealing with creatures of logic, but with creatures bristling with prejudice and motivated by pride and vanity.”
Dale Carnegie

“Listen first. Give your opponents a chance to talk. Let them finish. Do not resist, defend or debate. This only raises barriers. Try to build bridges of understanding.”
Dale Carnegie

“You can’t win an argument. You can’t because if you lose it, you lose it; and if you win it, you lose it.”
Dale Carnegie

“An argument would have begun to steam and boil and sputter – and you know how arguments end. Even if I had convinced him that he was wrong, his pride would have made it difficult for him to back down and give in.”
Dale Carnegie

When thinking about successful conflict resolution in the workplace it is important to remember that having difficult discussions is much different than having an argument. Both sides need to come to the table with a genuine interest in finding a solution to whatever the challenge might be. If you are having trouble reaching a point of “genuine interest” just remind yourself of this quote from Dale Carnegie. This quote should help guide you to reaching agreement rather than continued conflict in the workplace.

“Could my opponents be right? Partly right? Is there truth or merit in their position or argument? Is my reaction one that will relieve the problem, or will it just relieve any frustration? Will my reaction drive my opponents further away or draw them closer to me?”
Dale Carnegie

For all of you interested in this topic and much more, please check our unique: 

Dale Carnegie Course - Your Path to Effective Communications and Human Relations Skills for Success

Download our FREE guidebook on Team Conflict Resolution to learn how your team can deal with conflicts in the workplace. 

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